Policy privacy
Skins‑Universe
Effective date: 13 October 2025
Controller: GAMES LAND LIMITED (Company No. 15743776)
Registered office: Dept 4558, 126 East Ferry Road, London, E14 9FP, United Kingdom
Trading name & site: Skins‑Universe — https://skins-universe.com
Contact (privacy): info@skins-universe.com
Governing law: England & Wales. This Policy explains how we process personal data under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
1. Scope & who this policy applies to
This Policy applies when you visit skins-universe.com, create an account, make a purchase of digital content, contact us, or otherwise interact with Skins‑Universe (the “Services”).
2. Personal data we collect
We may collect the following categories of personal data:
• Identity & contact data — name, email address, country/region, billing details.
• Account data — username, password (hashed), order history, download history.
• Transaction data — items purchased, price/currency, timestamps, limited payment status metadata. We do not store full card numbers or CVV; payments are processed by our payment service providers.
• Technical & usage data — IP address, device/OS/browser data, pages viewed, interaction logs, referral URLs.
• Communications data — messages you send us (e.g., support requests), feedback and complaints.
• Marketing preferences — your choices about receiving updates and promotions.
3. Sources of data
• Directly from you — when you browse, create an account, or purchase.
• Automatically — via cookies and similar technologies (see our Cookie Policy).
• From service providers — payment processors (payment status), analytics providers (aggregate usage data), anti‑abuse/security tools.
4. Purposes & lawful bases
We use personal data for the purposes and lawful bases listed below:
A) To provide the Services and fulfil your orders (contract): creating/managing accounts, processing orders, delivering digital content, customer support.
B) Payments (contract/legitimate interests): to take and manage payments via our payment service providers; we receive limited payment status data.
C) Customer support & communications (contract/legitimate interests): responding to queries, incident resolution, service notifications.
D) Site security, fraud prevention and service integrity (legitimate interests): protecting accounts, preventing abuse, ensuring availability and reliability of our Services.
E) Analytics and service improvement (consent/legitimate interests): understanding how our Services are used to improve user experience; non‑essential cookies require consent under PECR.
F) Marketing (consent/legitimate interests, as applicable): sending you updates where permitted; you can opt out at any time.
G) Legal obligations (legal obligation): to comply with tax and accounting rules, and to respond to lawful requests from authorities.
5. Cookies & similar technologies
We use cookies and similar technologies. Strictly necessary cookies operate on the basis of legitimate interests. Analytics and marketing cookies are used only with your consent under PECR. See our separate Cookie Policy for details and to manage preferences.
6. Disclosures & international transfers
We share personal data with:
• Payment service providers — to process payments and refunds. They may act as independent controllers for card data.
• Hosting, IT, and security providers — to operate and protect the Services.
• Analytics and email service providers — to measure usage and send service/marketing communications (where permitted).
• Professional advisors and authorities — where necessary for legal, accounting, or regulatory obligations.
Some recipients may be located outside the UK. Where we transfer personal data internationally, we rely on appropriate safeguards such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
7. Retention
We keep personal data only for as long as necessary for the purposes set out in this Policy:
• Account and order records — generally 6 years after your last transaction for tax/accounting.
• Communications/support records — up to 3 years after resolution.
• Marketing preferences — until you opt out or your account is deleted.
• Analytics data — per our Cookie Policy and provider settings.
We may keep data longer where required by law or to establish, exercise, or defend legal claims.
8. Your rights
Under UK GDPR, you have rights to: access; rectification; erasure; restriction; portability; and to object (including to direct marketing). Where processing is based on consent, you can withdraw consent at any time. To exercise rights, email info@skins-universe.com.
9. How to complain
If you have concerns, contact us first at info@skins-universe.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). See ico.org.uk or call the ICO helpline for guidance.
10. Children
Our Services are not directed to children under 16. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
11. Security
We apply technical and organisational measures designed to protect personal data, including encryption in transit, access controls, and back‑ups. No online service can be 100% secure; you are responsible for keeping your account credentials confidential.
12. Automated decision‑making
We do not engage in automated decision‑making that produces legal or similarly significant effects without human involvement. Basic automated checks may support security and abuse prevention.
13. Third‑party links
Our Site may contain links to third‑party websites or services. Their privacy practices are governed by their own policies.
14. Changes to this Privacy Policy
We may update this Policy from time to time. We will post the updated version with a new effective date. Significant changes will be highlighted on the Site.
15. Contact details
Controller: GAMES LAND LIMITED (15743776)
Postal: Dept 4558, 126 East Ferry Road, London, E14 9FP, United Kingdom
Email: info@skins-universe.com
Website: https://skins-universe.com